Tool developed by Google to help you build human-centered AI products. It’ll enable you to avoid common mistakes, design excellent experiences, and focus on people as you build AI-driven applications.
It was written for user experience (UX) professionals and product managers as a way to help create a human-centered approach to AI on their product teams. However, this Guidebook should be useful to anyone in any role wanting to build AI products in a more human-centered way.
There are six chapters, each with exercises, worksheets, and resources to help turn guidance into action:
- User Needs + Defining Success
- Data Collection + Evaluation
- Mental Models
- Explainability + Trust
- Feedback + Control
- Errors + Graceful Failure
Guidebook recommendations are based on data and insights from Google product teams and academic research. As our research continues to evolve, so will the way we approach AI product design. Expect updates to the Guidebook as the field of AI moves forward—think of it as a living document.
This Guidebook is the work of People + AI Research (PAIR) initiative at Google.
PAIR advances the research and design of people-centric AI systems. We’re interested in the full spectrum of human interaction with AI, from supporting the engineers and teams building AI to understanding people’s everyday experiences with AI.
We’re a multidisciplinary team. Our goal is to do fundamental research, invent new technology, and create frameworks for design in order to drive a human-centered approach to AI. And we want to be as open as possible: we build open source tools that everyone can use, host public events, and support academics in advancing the state of the art.
The People + AI Guidebook recommendations are based on data and insights from over a hundred individuals across Google product teams, industry experts, and academic research. As our research continues to evolve, so will the way we approach product design. Expect updates to the Guidebook as the field of AI moves forward—think of it as a living document.